How can we help?
If FENLens does not recognize a position correctly, you can edit the board manually before importing it. For purchase, recognition, or account questions, contact us by email.
Contact
Email: [email protected]
Please include your device model, iOS version, app version, and a short description of the issue.
Common Questions
Recognition failed or the board is wrong
Try cropping the photo closer to the board, improving lighting, or using the board editor to correct the position before importing.
How do I restore Pro?
Open FENLens Settings, tap Get Pro, then use Restore Purchases.
How do I delete server data?
Open FENLens Settings and tap Delete My Account. Server-side account data is scheduled for deletion after 1 day.
Where is my history stored?
Your chess history and settings are stored locally on your device. Clearing or reinstalling the app may remove local data unless your device backup preserves it.